Today, an incident below occurred at the confectionery corner in KIX DUTY FREE operated by Kansai Airports Retails & Services.
[Incident]
We failed to deliver some customers' order due to taking time to get ordered items ready.
We sincerely apologize for any inconvenience caused to our customers.
We will cancel the order and issue a refund to the affected customer at any time. If you have any question, please contact our Customer Service Center.
●Affected customer and date/time
Who ordered and paid for items but couldn't receive between 15:00-17:00 on Dec 8th, 2023.
●Shop
Confectionery corner in KIX DUTY FREE, the Terminal 1, Main building, Kansai Airport
【Contact】
Kansai Airports Retails & Services
Customer Service Center
TEL: 072-455-4195 （9：00～17：00）
E-MAIL: kdf@rs.kansai-airports.co.jp
