Today we unfortunately identified a problem with the duty-free pre-order system, where someone else's personal information appeared on the account of some customers.
Currently the website is suspended and we are now working to resolve the issue as quickly as possible. Further details, including when the system will resume normal operation, will be posted on the website once they have been confirmed.
Please accept our sincere apologies for any inconvenience caused. We at Kansai Airports Retail & Services take the privacy and security of customer information very seriously. And our promise is to take every means possible to maximize information security for our customers to be rest assured their privacy is protected.
Again, we are deeply sorry for the trouble and appreciate your kind understanding and patience regarding this matter.
KIX Customer Service & Sales Support Group
Kansai Airports Retail & Services
TEL: +81-72-455-4195 (Operating hours: 9:00 am - 5:00 pm)