Inquiry Form

  • The personal information (name and email address) collected on this form will be used only to respond to your inquiry.
  • Click here for more information on our privacy policy.
  • If you represent a company, please indicate the phone number, address and email of the company.
  • Depending on the nature of the inquiry, it may take some time to respond.
  • Please be as specific as possible when submitting your inquiry. We may be unable to respond to your inquiry, depending on its content.
  • Depending on the inquiry, we may respond by letter, telephone or fax instead of email.
  • Inquiries received on Saturdays, Sundays, and national holidays, and during the new year and summer holiday periods may be handled on or after the following business day.
  • Please note that any unauthorized or secondary use of all or part of our response without permission is prohibited under the Copyright Act.
  • Please use the inquiry form linked below for any inquiries about duty free shops.
    Inquiry about Duty Free Shopsopen in new tab
お問い合わせ( KARS-英語)
E.g. 03-1234-5678

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  • Click here to contact us by e-mail